For out-of-state families
Your parent is in San Antonio. You're not.
That's the gap we fill. We go in person, on your behalf, and tell you the truth about what we found, whatever time zone you're reading it in.
What distance actually costs you
Three months between visits
You visit at Thanksgiving and again in the spring. Between those two weekends, nobody in your family has laid eyes on your parent. A lot changes in three months, and almost none of it shows up on a phone call.
The staff know the schedule
Facilities know when families visit. What happens on an ordinary Tuesday evening is the thing you never get to see, and it's the thing worth knowing about.
Nothing you can act on
A vague bad feeling won't get you far in a care plan meeting. A dated, written account from an independent nurse gives you something to point to.
How the distance works
You don't need to be here for any of it
We talk on the phone first, on your schedule rather than ours. Time zones aren't a problem. You tell us where your parent is and what's been worrying you.
We visit in San Antonio, unannounced. You don't coordinate anything, and you don't need to tell the facility we're coming. In fact, please don't.
The written report reaches you by email. If something in it needs a conversation, we have that conversation.
How it works
Four steps, and you can stop after the first one
- 01
We talk first
You tell us about your parent, where they are, and what's been nagging at you. No medical details needed over email. We can cover that on the phone.
- 02
We go, unannounced
We show up, and whatever we see, we let the family know. We spend real time there, not five minutes in the hallway.
- 03
You get it in writing
A written report in plain language, sent to you directly, with what we saw and what we'd ask about next.
- 04
You decide what happens next
Some families want one visit and nothing more. Others want us in there twice a month, or four times. That's your call, and it can change.
Still not sure this is what you need?
Call us and describe what's going on. If a visit wouldn't help, we'll say so.